Non resident · member #1099
Sandra Beaumont
Joined 15 Aug 1994 via legacy
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Visit cadence falling+27
2 visits in the last 90 days against a personal baseline of 4.9 — down 59%.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
32 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$2,231
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Back to School Splash 2026 (4)25 Aug 2026attended
- Spring Four-Ball 2026 (2)3 Jun 2026attended
- Ladies Member-Member 202613 May 2026attended
- Junior Club Championship 20266 Apr 2026attended
- Family Pool Party 202610 Mar 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative5 Apr 2026Tom Halloran, Food and Beverage Manager · Survey
Feels the food has become the weakest part of the membership and said so plainly. Assigned to member services.
- neutral23 Feb 2026Anita Reyes, Front Desk · Phone
Enquired about adding a spouse mid-year and how the dues would be prorated.
- positive6 Feb 2026Grace Okonjo, Events Coordinator · Phone
Signed up for the couples league within an hour of the email going out. Noted on file.