Social · member #1082
Scott Wexford
Joined 17 Apr 1993 via legacy
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
33 years of membership.
- Bringing guests-9
5 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$2,366
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Family Pool Party 2026 (2)16 Apr 2026attended
- Father-Son Scramble 202624 Feb 2026attended
- Halloween Costume Party 20269 Feb 2026attended
- Live Jazz on the Terrace 202619 Jan 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative21 Apr 2026Board Secretary · Email
Says the pace of play on Saturday mornings has become unbearable. Passed to the golf shop.
- positive16 Feb 2026Colin Barrow, General Manager · Front desk
Has been bringing the same two guests every other Friday and asked about reciprocal cards for them.
- neutral9 Sep 2025Grace Okonjo, Events Coordinator · Front desk
Asked what happens to the initiation fee if a member resigns within five years.