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CLUBSCOPEINSIGHT ENGINE
Replay mode.No model API key is configured, so the assistant’s wording is replayed from recorded transcripts.Every figure on this site is computed and verified live from the dataset.What that means

Full golf · member #1067

Eric Montoya

Joined 22 Jan 1992 via legacy

Churn risk

Low

Why this score

Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.

v1.2.0
  • Long tenure-8

    35 years of membership.

  • Bringing guests-9

    18 guests hosted in 90 days — members who introduce others rarely leave.

This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.

Discretionary spend

1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.

$22,256

Where they go

Visits by facility across the full 24-month record.

Visit cadence

Sep 24 – Aug 26
Sep 24Sep 25Aug 26

Event attendance

  • Easter Egg Hunt 202618 Aug 2026attended
  • Independence Day Cookout 20261 Aug 2026attended
  • Junior Golf Clinic 202630 Jul 2026attended
  • President’s Cup 2026 (2)18 Jul 2026attended
  • Back to School Splash 2026 (3)16 Jul 2026attended

What staff actually heard

Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.

  • neutral21 Feb 2026Anita Reyes, Front Desk · Front desk

    Changed the card on file after a fraud alert with their bank.

  • neutral27 Nov 2025Tom Halloran, Food and Beverage Manager · Survey

    Asked about the timeline for the short game area. Noted on file.

  • neutral25 Jul 2025Raymond Petit, Controller · Front desk

    Requested that club correspondence go to their personal address rather than work.

  • negative23 Sep 2024Colin Barrow, General Manager · Survey

    Reported the same billing error twice and says nobody has come back to them. No action requested.