Full golf · member #1060
William Yamashita
Joined 15 Jan 1990 via referral
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Unresolved friction on record+8
1 negative interaction logged in the last six months.
- Long tenure-8
37 years of membership.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$3,580
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Member-Guest Invitational 202630 Mar 2026attended
- Family Pool Party 202511 Aug 2025no show
- Club Championship 2025 (3)23 Jun 2025attended
- Budget and Dues Presentation 202523 Jun 2025attended
- Club Championship 2025 (2)13 May 2025attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- negative8 Apr 2026Priya Venkat, Member Services · Front desk
Objected to the new cart path policy and wanted to know who made the decision.
- negative5 Apr 2025Board Secretary · Survey
Says the app logs them out constantly and they have given up on using it.