Full golf · member #1059
Yvonne Nakamura
Joined 24 Jan 1989 via legacy
Churn risk
Why this score
Every signed term the model added, heaviest first. Baselines are this member’s own history rather than the club average — a social member who visits twice a month has not disengaged, and comparing them to a full-golf cadence would manufacture a crisis.
- Long tenure-8
38 years of membership.
- Bringing guests-9
14 guests hosted in 90 days — members who introduce others rarely leave.
This score is arithmetic, not a language model. It is produced by churn model v1.2.0 — a versioned, unit-tested weighted sum evaluated as at 31 Aug 2026, the last date the dataset covers. Run it twice and you get the same number; run it next quarter after a weight changes and the version tells you why it moved. A model would give none of that, and a retention budget defended to a board committee needs all of it.
Discretionary spend
1 Sep 2025 to 31 Aug 2026. Dues excluded: they are contractual and post regardless of engagement.
$10,292
Where they go
Visits by facility across the full 24-month record.
Visit cadence
Sep 24 – Aug 26Event attendance
- Easter Egg Hunt 202618 Aug 2026attended
- Junior Golf Clinic 202630 Jul 2026attended
- President’s Cup 2026 (2)18 Jul 2026attended
- Ryder Cup Match Play 20269 Jun 2026attended
- Spring Four-Ball 2026 (2)3 Jun 2026attended
What staff actually heard
Free-text notes from the front desk, email, surveys and committee. Real club intelligence is not only numeric.
- neutral29 Jun 2026Bethany Cruz, Front Desk · Front desk
Asked for a copy of last year’s statement for their accountant. Awaiting a response from the member.
- positive22 May 2026Stuart Lang, Tennis Professional · Front desk
Asked for the crab cake recipe for a dinner party at home. Kitchen sent it over.
- positive6 Aug 2025Marissa Ford, Membership Director · Phone
Signed up for the couples league within an hour of the email going out.
- positive23 Jun 2025Board Secretary · Survey
Brought a prospective member to lunch unprompted and gave them the full tour. Noted on file.